Service Design for Government and SMEs. Better CX, and simpler more efficient services
thrive in the digital age
We are living in the digital age. Customer and citizen expectations must meet the new digital expectations. As an entrepreneur, you are focused on delivering great customer experience. Our expertise is to help guide you in the digital world to a) get people to your website and b) to get them to buy direct; and c) to ensure that each booking brings you the maximum amount of revenue.
our services
Initial audit and assessment
We start with the initial assessment and audit.
How well are you attracting leads?
How is your conversion rate?
How is your Tech stack serving you?
strategy and roadmap
The third step is the roadmap for transformation. This step involves crafting the ideal outcome for a more optimized revenue optimisation for your organization. This includes potential technological solutions for you.
implementation (Optional)
The final stage is implementation. We guide you in implementing the roadmap and strategy laid out in the roadmap. We work with suppliers to ensure new software and business intelligence infrastructure is set up, data transferred, and employees trained and onboarded.
Analysis and opportunities
Step two is to analyze the most significant opportunities for increased revenue. We analyze your technology, data and business processes. We identify a series of options and benchmark them against industry averages and best practices.
Case Studies of previous projects
Solos Handpans - Steel instrument manufacturer
Project: Led end-to-end digital strategy and implementation project for a steel instrument manufacturer. The work involved conducting a baseline (current state) analysis, defining business goals, a technology options research and analysis, a digital transformation and an integration strategy. The deliverables included a new e-commerce website, digital marketing tools, and client management systems.
Results: The results were increased business revenues and profitability including increased online sales, a 75% reduction in administration and sales tasks, and increased productivity.
ACFOR - Sustainable Forestry and Bioenergy
Project: Led end-to-end digital strategy and implementation project for an integrated forested and biomass energy company. The work involved conducting a baseline (current state) analysis, defining business goals, a technology options research and analysis, a digital transformation and an integration strategy. The deliverables included digitization of marketing assets (including website), digital marketing tools, client management systems, and an analysis on an integrated Internet-of-Things (IoT) dashboard integrating physical sensors and admin dashboard and client facing interface.
Results: The results of the projects were costs savings and increased business efficiencies, notably a 40% increase in efficiency in marketing and customer relations activities.
Upper Route Planner - Delivery Management and Logistics
Project: Led end-to-end digital strategy and implementation project for a delivery management and logistics company. The work involved conducting a baseline (current state) analysis, defining business goals, a technology options research and analysis, a digital transformation and an integration strategy. The deliverables included a creation and integration of a new digital marketing software, data and analytics dashboards and customer support tools, including ticketing and knowledge management systems
Results: The results were 13% increase in sales with automated marketing and sales tools and a 65% efficiency improvement for customer service activities.
Chef Nicolle - Healthy Meal Delivery
Project: Led end-to-end digital strategy and implementation project for a healthy meal delivery company. The work involved conducting a baseline (current state) analysis, defining business goals, a technology options research and analysis, a digital transformation and an integration strategy. The deliverables included a digital transformation of the core workflows involving ordering, planning, dispatching, tracking, and deliveries.
Results: The results were a 90% reduction in planning time (10 hours to 20 minutes), 30% efficiency in delivery routes, and 25% in fuel savings.
Kaneshii- Vinyl Record Manufacturing
Project: Led end-to-end digital strategy and implementation project for a vinyl record manufacturing company. The work involved conducting a baseline (current state) analysis, defining business goals, a technology options research and analysis, a digital transformation and an integration strategy. The deliverables included digital accounting, CRM systems, e-commerce platforms, and ERP integrations.
Results: The results were increased business activities (in particular lead generation) and a 40% reduction in manual processes.
